![]() ![]() Is this the graphics card problem or Zoom and Microsoft office application bugs? hope it can be resolved Please check the video below.ģ) Zoom screen completely blackout (but you can see that the laptop is still on as the keyboard lights are on) - my participants could see my screen and hear me from their end, but my laptop screen was completely blank. It doesn't just happen on ZOom, but on Microsoft office applications. I'm not sure if this is a problem with Zoom or intel graphics card. ![]() And I tried all the solutions, including updating WIndows. I've just updated my graphic card driver settings. At first, I bought this new laptop as I thought that my previous laptop working on Intel Celeron and 8GB ram was not good enough to run zoom.īut the same issue happened with the new laptop too. Zoom's recommended solution is to use NVIDIA control panel settings, but my Acer laptop doesn't support NVIDIA. I'm using Intel Core i7 10th generation (Intel Iris Plus graphics), 16GB RAM and 512 SSD memory space Please see the screen shot of my graphic card description. While screen sharing in Zoom (I'm a Zoom pro-account host user), my Acer computer completely blacked out for 5 minutes. When the screen recovers, all the texts and pictures became blurry! I've just updated the latest intel driver today. ![]()
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